Allergen information

  • The allergy app continues to give customers the opportunity to remove dishes that contain an allergen they wish to avoid using our simple filter system
  • All our pub teams have received training in provision of allergen information. This year our training on allergens has been rolled out to the wider team including members of our food development team, marketing, customer services and operations team. The training has reinforced how high we value the importance of equipping our teams with the right knowledge regarding allergens

Case study: Food Information

We maintain an online app for all our core menus to show the allergens present in each dish on our menus. The app is interactive and allows our customers to highlight the allergens they need to avoid and the app generates a menu specific to their requirements.

For instance our pub the Oddfellows (Compton, WV6 8AA) includes on its website a link our allergen app:

This allows customers to conveniently view the menu before arriving at the pub, or in pub itself where our staff are trained to assist.

We are aware that a growing number of customers are turning to vegetarian and vegan diets either full time or restricting their consumption of meat on certain days of the week. All our core menus offer a range of vegetarian dishes and we endeavour to ensure we have a vegan choice of starter, main course and dessert for each of our menus.

We have embarked on a major project to enhance our food information system in 2021. The new system will improve the collection of information from the supplier on nutrition, allergens, safety and Economic, Social, Governance factors. In time, this information will be delivered through our pub teams, including the kitchen team to ensure that guest choice regarding food, particularly regarding allergens, is adhered to with a high degree of accuracy.

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